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RCD360S Wired Carplay Assistance & FAQs

Please note that : this page is for RCD360S wired carplay after sale service & FAQs

This version do not support Android auto  or it do not support parking sensors  function .

It do not support  Dynaudio or Fender

If you choose a wrong version , please contact our customer support , we could help you do a change , you could change a RCD360 PRO2 or RCD360 PRO3S .

 

🔌 1. Power Cable Not Compatible / Doesn’t Fit

Issue: The power cable does not match the original car plug.

Solutions:

  • ✅ If your original car plug is a large quadlock plug, you can directly use our standard power cable.

  • 🔌 If your car uses an ISO plug, you’ll need to purchase the special Plug-B for ISO. [Click here for the product link]

  • 🔄 If your car has an MQB plug, The unit is not fit , please change to a RCD360 PRO2 or  RCD360 PRO3S 

🛠️ 2. Original Car Wiring Modified / Aftermarket Wiring

Issue: The original car wiring has been modified or previously customized, causing incompatibility. especially can signal  caused the can signal is not fit .

Solution:
Please contact customer service and send a photo of your original car plug so we can help identify the correct solution.

 

🔋 3. Car Battery Drain Issue / Stereo Cannot Fully Power Off

Issue:
Your stereo does not completely shut down after turning off the ignition. Common symptoms include:

  • The stereo can still be powered on after removing the car key.

  • The button backlight stays illuminated.

  • CarPlay or Android Auto remains connected even when the vehicle is off.

Cause:
This issue is not caused by the head unit itself, but by an outdated CAN Gateway version in your car, which fails to properly transmit the shutdown signal via CAN communication.

Diagnosis Checklist:

  1. Headlight Sync Test:
    Turn the headlight knob on/off — does the stereo's button backlight turn on/off accordingly?
    → ✅ If yes, CAN signal is partially working.

  2. Bluetooth Test:
    Is Bluetooth functioning normally?
    → ✅ If yes, some signals are working, but shutdown communication is missing.

Solution:
To resolve this, use our exclusive yellow “power drain fix wire”:

  • If this yellow wire was not included in your package, please contact us. We’ll send it to you free of charge.

  • Follow the steps in this wiring instruction video to connect the yellow wire correctly. 

📡 4. Poor FM/AM Signal or Incompatible Antenna Plug

Issue:
The radio receives poor or no FM/AM signal. Common symptoms:

  • Weak or no signal

  • Very few stations during auto-scan

  • Static or noise during playback

Product Specs:
Our head unit supports the following radio frequency ranges:

  • AM: 530 – 1600 KHz

  • FM: 87.5 – 108 MHz

Possible Causes & Solutions:

  1. Check antenna connection and orientation:

    • Our default antenna plug is compatible with most vehicles.

    • If you’re experiencing poor signal, try reversing/flipping the antenna connector direction and ensure it is firmly connected.

  2. Antenna adapter needed for some models:

    • If your original power plug looks like the one shown below, you may need an additional antenna adapter.
                                              Double Facra:                   Double separate Facra

5. 📱 CarPlay Not Connecting

Issue:
Your iPhone is not connecting to the CarPlay system.

Troubleshooting Steps:

  1. Check the USB cable:

    • Make sure the cable is properly recognized by the stereo.

    • Try using several different original Apple cables to rule out cable issues.

  2. Check your iPhone system:

    • We recommend resetting the phone settings or testing with another iPhone to determine if the issue is phone-related.

  3. Check the USB port on the head unit:

    • Ensure the USB port is not loose or damaged.

    • Try gently adjusting the cable to see if the connection is intermittent.

🚨 Still not working?
Please contact us for further assistance. We're here to help.